A German law firm's website could only take in new-client enquiries in German, so anyone who reached out in another language got a slower, less complete response, if they got one at all. Every enquiry still had to be read, judged for whether it was worth taking on, and replied to by hand before a single consultation ever happened.
A multilingual AI chat widget now guides every prospective client through a structured intake conversation in their own language, auto-detected from their first message, supporting German, English, Turkish, Arabic and Russian. It extracts the case details, accepts uploaded documents, and submits everything to a lawyer's review portal, sending the client an immediate confirmation and the lawyer a case notification by email.
Every enquiry now gets a real, structured response in the language it was asked in, not just German, before a lawyer has looked at it. The lawyer reviews each case once, in one portal, and accepts or rejects it. That single decision triggers the client's next email automatically, in their language, without anyone drafting it by hand.